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Return Policy
We accept returns on new standard-sized dresses in their original condition – unworn, unwashed, unaltered, undamaged, clean and free of lint and hair – and the garment must have tags intact and still attached.
We accept returns on new veils, tiaras, gloves and other garments, in their original condition – unworn, unwashed, unaltered, undamaged, clean and free of lint and hair – and the item must have tags intact and still attached.
All returns must request a RMA (Return Merchandise Authorization) number within 5 days of when the shipment was delivered by the carrier. All returned packages must have a return authorization number on them.
All returned dresses will have a $30.00 restocking fee applied to the full purchase price of the dress.
All returned veils, tiaras, gloves and other items will have a $10.00 restocking fee applied to the price of the item
Special custom ordered dresses such as special measurements, custom color and custom styles, cannot be returned because they do not fit.
We will not accept returns on merchandise that is damaged or defective.
Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price.
The cost of shipping to return an item is to be paid by the customer.
Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.
We are not responsible for Taxes, Duties, Tariffs and/or Brokerage Fees or any additional charges that may apply to international orders. To find out which if any of these may apply, please contact your local government.
All returns must request a RMA (Return Merchandise Authorization) number within 5 days of when the shipment was delivered by the carrier. All returned packages must have a return authorization number on them.
All returned dresses will have a $30.00 restocking fee applied to the full purchase price of the dress.
All returned veils, tiaras, gloves and other items will have a $10.00 restocking fee applied to the price of the item
Special custom ordered dresses such as special measurements, custom color and custom styles, cannot be returned because they do not fit.
We will not accept returns on merchandise that is damaged or defective.
Merchandise that is not returned in the condition it was sent will not be returnable and you will be obligated to the full purchase price.
The cost of shipping to return an item is to be paid by the customer.
Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.
We are not responsible for Taxes, Duties, Tariffs and/or Brokerage Fees or any additional charges that may apply to international orders. To find out which if any of these may apply, please contact your local government.
barbvanharn@sympatico.ca